Domestic and small business customers

Domestic and small business customers who want to passively participate in the DSO Flexibility Market.

Key messages for you:

  • Simplified contractual arrangements are key to enabling wider participation and unlocking flexibility from aggregators and suppliers.
  • A liquid market requires a fair price for flexibility that reflects the associated local and wider socio-economic benefits and the value obtained freely by other market actors, such as the ESO.
  • TRANSITION successfully tested the neutral facilitation of a marketplace can enable the delivery of a variety of flexibility and capacity services and products (delivery timescales).
  • Robust digital models of the LV network at the street level form the basis for accurate forecasts that can enable greater uptake of LCTs.

What does DSO mean for you:

  • Information on what flexibility means for you and how this can: help you save money or benefit more from your connection, reduce costs and support Net Zero.
  • Accurate information on the necessary changes, costs, and timeframes, and what we need from you.
  • Put in processes to safely handle and use customer data.

The key learnings from TRANSITION and what we are doing next…

Key Learnings and Outcomes

  1. Flexibility from LCTs in your home or business, e.g., from heat pumps, may be small individually, but added together can make a significant contribution to Net Zero.
  2. Third parties (e.g., aggregators) can help you participate in the market, allowing you to make money from your connection.
  3. Understanding how electricity is used on our network and when, helps us to connect more LCTs, including solar panels and Electric Vehicle chargers at your homes.
  4. The capabilities developed through TRANSITION can help us to manage our network more efficiently (making your money work harder).
  5. TRANSITION has developed a ‘Plain English’ approach to simplify the key terms and concepts of the DSO TRANSITION.

What are we doing next?

  1. Use flexibility to speed up connections and improve the efficiency of the existing network.
  2. Reduce barriers to entry to ensure all customers can take part and benefit from the DSO transition.
  3. Increasing our LV network monitoring, where beneficial, to improve visibility of the network and deliver insights to customers.
  4. Use flexibility to mitigate against network issues before you know about them.
  5. Offer more communication channels and learn about your needs to improve our services.

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