We are Scottish and Southern Electricity Networks (“SSEN”), which is the trading name of Scottish Hydro Electric Transmission Plc (“SHET”), Scottish Hydro Electric Power Distribution Plc (“SHEPD”) (of Inveralmond House, 200 Dunkeld Road, Perth, Perthshire Ph3 3AQ) and Southern Electric Power Distribution Plc (“SEPD”) (of No.1 Forbury Place, 43 Forbury Road, Reading, United Kingdom, RG1 3JH). SHET and SHEPD are subject to the laws of Scotland. SEPD is subject to the laws of England and Wales.
We use your information as further explained in this Privacy Notice. We’ll be the “controller” of the information you provide to us. If you live in Scotland, SHET and SHEPD will be the controller of the information you provide to us. If you live in England, SEPD will be the controller of the information you provide to us. “We”, “we’ll”, “our”, “us” etc. when used in this Privacy Notice will be interpreted as relating to the relevant data controller.
This Privacy Notice covers the following processing activities of SSEN:
We collect basic personal data about you specifically, name, address, telephone number and email address. We may also collect your bank details in certain circumstances. If you contact us, or we contact you, by telephone, we may also record the call for training and service improvement purposes and make notes in relation to your call.
We may also receive personal data about you from third parties, including your electricity supplier, such as up-to-date contact details, off supply notifications and application details for new connection requests. As a transmission and distribution network provider, SSEN works closely with third parties, including your electricity supplier, sub-contractors, National Grid, Members of Parliament, local authorities, housing authorities, charities and the Office of Gas and Electricity Markets (“Ofgem”).
For more information on personal data collected for Priority Services specifically, please click on the link.
We need to know your basic personal data to be able to maintain and operate the
electricity transmission and distribution networks for which we are responsible. In particular, we need to know your basic personal data to direct your enquiries to the correct SSEN team, to allow our engineers to visit you onsite where required and to provide assistance to you in the case of an emergency.
In order to process and use your personal information lawfully, we rely on the following
For more information on the legal grounds for processing for Priority Services specifically, please click on the link.
The personal data we process is processed by our staff to:
For the purposes of IT support and maintenance, we, or a third party who we share personal information with, may host, store and handle that personal information outside of the European Economic Area (EEA).
We will only permit this to happen if adequate safeguards have been put in place to protect your personal information. This means that we will:
We may share your information with:
We may also use aggregate information and statistics in order to help us develop our services and may provide such aggregate information to third parties. These statistics
will not include information that can be used to identify any individual.
If you have provided consent, or we otherwise have the right to do so, we may send
to you direct marketing and promotional materials relating to our services, engagement activities or related products, for example sending you communications (including by email) for these purposes. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of our emails or by emailing .
We will keep your information only for as long as necessary depending on the purpose
for which it was provided.
When determining the relevant retention periods, we will take into account factors
Otherwise, we securely erase your information once this is no longer needed.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request by contacting us using the details below in the ‘Contacting us’ section.
You have the following rights regarding your information:For more information on your rights or if you would like to exercise any of your rights, you are welcome to contact us at the contact details set out below under “Contacting us”.
If you would like to contact us in relation to your rights, or if you are unhappy with
how we’ve handled your information, you may contact us as follows:
Networks Data Protection Team
2nd Floor, SSEN
200 Dunkeld Road
Perth Ph3 3AQ
If you would like to contact our data protection officer, you may do so by contacting them at
Data Protection Officer,
c/o Executive Complaints Team
200 Dunkeld Road
Perth, Ph3 3GH
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
Telephone number: 0303 123 1113